People Skills Connection: Use Names Not Ma’am Sir | #PeopleSkills
Powerful people skills connection starts w/ using names vs. sir/ma'am. Insight fr Kate Nasser, The People Skills Coach™. Leadership, Sales, Customer Service The post People Skills Connection: Use Names...
View ArticleReach Out to Transform Customer Experience in IT | #CIOs #CFOs #CX
Information technology (IT) teams can transform customer experience w/ these steps even w/ high demand. Insights from IT customer service coach Kate Nasser. The post Reach Out to Transform Customer...
View ArticleCustomer Experience Leadership: What Customers Wish We’d Do | #CX
As we explore customer experience leadership, it’s amazing how much we learn from asking the simple question, What do customers wish we would do? The answers to this question ensure that our customer...
View ArticleHuman Connection for Success: Be Memorable Not Just Noticed | #PeopleSkills
The human connection for success doesn't come from just being noticed. You must be memorable. Insights from Kate Nasser, The People Skills Coach™. The post Human Connection for Success: Be Memorable...
View ArticleMake Customers Smile w/ These Guaranteed Steps | #CX #CustServ
Do you want to make customers smile? If you mean more than entertain them, here are guaranteed steps to wow 'em. Kate Nasser The People Skills Coach™ #CX #CustomerService #CustServ #Sales The post Make...
View ArticleCustomers Need to Trust We Will …| #CustServ National Customer Service Week
We ask customers to do something hard -- trust us. So remember customers need to trust we will do the following. By Kate Nasser, The People Skills Coach™ | Customer Service | Customer Experience |...
View ArticleLead Customer Service Morale: Overcome These Obstacles | #LeadMorale #CustServ
Overcome these obstacles to lead customer service morale. From customer experience maven Kate Nasser, The People Skills Coach™, author of Leading Morale | Leadership, Employee Engagement, Teamwork The...
View ArticleProfessional People Skills Secret: Use Thick Skin & Warm Heart | #PeopleSkills
Professional people skills secret that gives you long-term long-lasting success. The inside scoop from Kate Nasser, The People Skills Coach™, Author of Leading Morale. The post Professional People...
View ArticleCustomer Experience Strategy: Do You Conquer or Collaborate? | #Leadership #CX
Customer Experience Strategy Leaders: Your words need to say collaborate with customers not conquer them. Examples fr Kate Nasser, The People Skills Coach™ | #CX Leadership Teamwork Collaboration The...
View ArticleCustomer Cues: Adapt to These Customer Needs | #CX #CustServ
Pick up on these customer cues & adapt to customer needs to deliver A+ customer service & customer experience. Here's how from Kate Nasser, The People Skills Coach™, Author of Leading Morale....
View ArticlePowerful Relationship Lessons: Best Nurses Teach Us These | #CustServ...
Great nurses teach us the following powerful relationship lessons. Use these lessons in business! Insight fr Kate Nasser, The Poeple Skills Coach™, Author of Leading Morale. The post Powerful...
View ArticleHow to Resist These Irresistible Customer Service Urges | #CX #CustServ
Resist these customer service urges that you will otherwise regret. Latest tips fr Kate Nasser, The People Skills Coach™ | Leadership Customer Experience The post How to Resist These Irresistible...
View ArticleEmotionally Unintelligent Bluntness: Are You Trapped? | #PeopleSkills
The truth about emotionally unintelligent bluntness & those who cling to it. Insight from Kate Nasser The People Skills Coach™ | Author of Leading Morale The post Emotionally Unintelligent...
View ArticleCustomer Voice Speaks the True Customer Experience | #CX #Leadership
Listen to the customer voice if you want your business to thrive. Customer experience insights from Kate Nasser, The People Skills Coach™ | #CX #Leadership The post Customer Voice Speaks the True...
View ArticleBest Customer Experience: Be Plentiful & Ready | #CX #CustServ
To deliver the best customer experience be plentiful & ready in these specific ways. Insights from Kate Nasser, The People Skills Coach™ The post Best Customer Experience: Be Plentiful & Ready...
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