Simple Integrity: Best Single Step We Can Take #peopleskills #cx
Simple integrity is a powerful influence with others. Here's the best single step we can take. Insight fr The People Skills Coach™. The post Simple Integrity: Best Single Step We Can Take #peopleskills...
View ArticleBusiness Leadership: Who Are Your Customers’ Advocates? #cx #custserv
Does your business leadership produce an entire company of customer advocates? If not, your customers experience these horrible moments and likely leave. The post Business Leadership: Who Are Your...
View ArticleCustomer Experience Superstars: Their Celebratory Give & Take!
Customer experience superstars distinguish themselves in these 11 ways. Join them & wow the customers! Insight fr The People Skills Coach™ keynote. The post Customer Experience Superstars: Their...
View ArticleCustomer Effort: Paying the Bill Should Be Easy Not Confusing #cx
Business leaders and owners: Are you marring great customer service experience w/ confusing invoices that require extra customer effort? Review this ... The post Customer Effort: Paying the Bill Should...
View ArticleCustomers Frustrating You? How to Feel Content in Restraint | #custserv
Are customers frustrating you? Here's how to avoid losing it & be happy about your restraint. Insight fr The People Skills Coach™. The post Customers Frustrating You? How to Feel Content in...
View ArticleIrresistible Customer Experience: What Every Customer Wants #cx
Delivering an irresistible customer experience is easier than you think and worth the effort! Tips fr The People Skills Coach™. The post Irresistible Customer Experience: What Every Customer Wants #cx...
View ArticleCustomer Service 24 Tips: Customers Want it Easy & Valuable
Customer service leaders, focus on making service EASY & valuable & watch customers bond w/ your brand! 24 tips fr Kate Nasser, The People Skills Coach™. The post Customer Service 24 Tips:...
View ArticleSuperior Customer Service: Sorry Doesn’t Mean Guilty! #NCSW14
Superior customer service doesn't have debates on whether to say 'we're sorry' to upset customers. It has loads of care. Insights fr The People Skills Coach™. The post Superior Customer Service: Sorry...
View Article11 Surefire Beliefs for Superior Customer Experience #custserv #cx
Our customer experience beliefs guide our actions. Here are 11 to deliver superior customer experience. Tips fr The People Skills Coach™. The post 11 Surefire Beliefs for Superior Customer Experience...
View ArticleFranchisees: Rules Need Not Stop Super Customer Experience #cx
Top service tips fr The People Skills Coach™ for service industry franchisees. Franchise rules need not stop you fr delivering great customer experience! The post Franchisees: Rules Need Not Stop Super...
View Article#PeopleSkills Success Radar: Discover Your Empathy | #leadership
People skills success: Find & unleash your empathy for leadership, teamwork, employee engagement, customer service. Guide map from The People Skills Coach™. The post #PeopleSkills Success Radar:...
View ArticleBusiness Marketing: 7 #PeopleSkills Mistakes to Easily Avoid
Business marketing & networking: Avoid these people skills mistakes that have sunk others' success. Easy effective tips fr The People Skills Coach™. The post Business Marketing: 7 #PeopleSkills...
View Article15 Ways to Recruit Naturally Great Customer Service Staff #cx
Recruit naturally great customer service staff by hiring these traits. Tips fr The People Skills Coach™ on how to hire friendly & retain great staff. The post 15 Ways to Recruit Naturally Great...
View ArticleDifficult Customer Moments: Free Your Mind to Give Superior Service
The very best method for dealing w/ difficult customer moments & create great customer experience. The People Skills Coach™ reveals an eternal truth. The post Difficult Customer Moments: Free Your...
View ArticleIrresistible Customer Experience Loyalty – DOs & Don’ts Part II #cx
Irresistible customer experience loyalty comes from consistency of caring not rigid procedures. DOs & Don'ts fr The People Skills Coach™. | Leadership Teamwork Customer Service! The post...
View ArticleHow to Improve Customer Experience Quickly |#cx #custserv
Want to improve the customer experience quickly? Here are 5 ways from Kate Nasser, The People Skills Coach™, guru of irresistible customer experience. The post How to Improve Customer Experience...
View ArticleEmpathy is the Connection Before the Solution | #business
Empathy is a key to business success. It turns diversity into understanding. It is the connection before the solution. Insights fr The People Skills Coach™. The post Empathy is the Connection Before...
View ArticleReverse Customer Experience: Are You Driving Calm Customers Away?
Don't just focus on angry customers. Reverse customer experience strategy & make sure you retain calm customers too. Video fr The People Skills Coach™. The post Reverse Customer Experience: Are You...
View ArticleCustomer Service Transparency: Remove the Shadow of Fine Print! #custserv
Sales & customer service transparency impresses w/ integrity & builds priceless trust. Remove the fine print or lose customers. Fr The People Skills Coach™. The post Customer Service...
View ArticleCustomer Experience Leaders: Remove the Never Ever Rules | #cx #cco
Customer experience leaders, find & remove all the "never ever" rules that rule & ruin your customers' experience. Insights from The People-Skills Coach™. The post Customer Experience Leaders:...
View Article