Customer Service People Skills Timing: How to Sharpen Yours
How is your customer service people skills timing? Improve it with these 4 steps fr The People Skills Coach™. The post Customer Service People Skills Timing: How to Sharpen Yours appeared first on...
View ArticleSuper Customer Experience: Loyalty not Imprisonment! | #cx #custserv
Customer Experience Leaders & Chief Customer Officers & Marketing Executives: These 3 common mistakes make customers want to leave. In design, service, & delivery -- fix these & build...
View ArticleOutstanding Patient Experience: Create Through Communication | #peopleskills
Answering questions clearly helps create an outstanding patient experience. Have you taught everyone how to do this? Tips fr The People Skills Coach™. The post Outstanding Patient Experience: Create...
View ArticleMemorable Customer Experience: Far Deeper Than a Smile | #CX
Truly memorable customer experience is not transaction; it is great interaction. The People Skills Coach™ shares memorable exp at Delta Calgary South Hotel and tips to all hotel leaders & reps on...
View ArticleDeliver Top Notch Customer Service Even in Highly Regulated Industries
Leaders ask: Can we deliver top notch customer service even in highly regulated industries. The People Skills Coach™ says yes absolutely. Here's how. The post Deliver Top Notch Customer Service Even in...
View ArticleRuined Customer Experience from Small Greedy Moves #cx
Ruined customer experience comes from small greedy steps that drive customers away. Is your business doing this? From Kate Nasser, The People Skills Coach™. The post Ruined Customer Experience from...
View ArticleCustomer Experience Delivery: Prepare Privately | #cx #custserv
Prepare for customer experience delivery privately not in front of customers. Powerful true life examples fr The People Skills Coach™. | Customer Service, Restaurants, Retail. The post Customer...
View ArticleCustomer Service Outburst: 5 Needs That Ruin Customer Experience
Customer Service Outburst: What brings customer service reps to lose it w/ customers? A park ranger story about Lake Nockamixon. From The People Skills Coach™. The post Customer Service Outburst: 5...
View ArticleCustomer Experience: Loyalty Through Narcissism?
Super customer experience is achieved when you think from the customer perspective not from yours. Involve them & win their loyalty. 4 ways to win big. The post Customer Experience: Loyalty Through...
View ArticleDiscover Customer Experience Moments & Details | #cx
Discover customer experience greatness not in the depths of complex strategy. Find it in moments of attitude & detail. Insights from Kate Nasser, The People Skills Coach™. The post Discover...
View ArticleStellar Customer Experience: Is Unconscious Bias Ruining Service?
Is unconscious implicit bias ruining your otherwise stellar customer experience & service? Examples and insight from Kate Nasser, The People Skills Coach™. The post Stellar Customer Experience: Is...
View ArticleCustomer Experience Repeat Daily: Love the Customers Not the Rules
Want customers to love your business? Everyone in customer experience repeat daily, love the customers not the rules. You can show care and still work within guidelines. Latest from Kate Nasser, The...
View ArticleEssential Bond to Keep Customers When You Buy a Business | #CX
When you buy a biz, the essential bond to keep current customers is taking time to know them. Key customers experience examples fr The People Skills Coach™. The post Essential Bond to Keep Customers...
View ArticleUltimate Customer Service Culture: It’s About Unity Not Employees First |...
The ultimate customer service culture is not about employees first. It's about unity. Leadership insights & lessons fr Kate Nasser, The People Skills Coach™. The post Ultimate Customer Service...
View ArticleSuper Customer Experience: Rapport is the Artery to Trust | #CX #PeopleSkills
Rapport is the artery to the heart of trust on the road to super customer experience. 6 key steps to improve rapport and a validation of what's in it for you and your brand. Inspiration for all from...
View ArticleHuman Touch: Reasons It’s Still Key to Customer Experience | #CX
With so much automation, why is the human touch still so key for great customer service and customer experience? Insightful list of reasons fr Kate Nasser The People Skills Coach™. The post Human...
View ArticleOutstanding Patient Experience: Create Through Communication | #peopleskills
Answering questions clearly helps create an outstanding patient experience. Have you taught everyone how to do this? Tips fr The People Skills Coach™. The post Outstanding Patient Experience: Create...
View ArticleMemorable Customer Experience: Far Deeper Than a Smile | #CX
Truly memorable customer experience is not transaction; it is great interaction. The People Skills Coach™ shares memorable exp at Delta Calgary South Hotel and tips to all hotel leaders & reps on...
View ArticleDeliver Top Notch Customer Service Even in Highly Regulated Industries
Leaders ask: Can we deliver top notch customer service even in highly regulated industries. The People Skills Coach™ says yes absolutely. Here's how. The post Deliver Top Notch Customer Service Even in...
View ArticleRuined Customer Experience from Small Greedy Moves #cx
Ruined customer experience comes from small greedy steps that drive customers away. Is your business doing this? From Kate Nasser, The People Skills Coach™. The post Ruined Customer Experience from...
View Article