Customer Experience Delivery: Prepare Privately | #cx #custserv
Prepare for customer experience delivery privately not in front of customers. Powerful true life examples fr The People Skills Coach™. | Customer Service, Restaurants, Retail. The post Customer...
View ArticleCustomer Service Outburst: 5 Needs That Ruin Customer Experience
Customer Service Outburst: What brings customer service reps to lose it w/ customers? A park ranger story about Lake Nockamixon. From The People Skills Coach™. The post Customer Service Outburst: 5...
View ArticleCustomer Experience: Loyalty Through Narcissism?
Super customer experience is achieved when you think from the customer perspective not from yours. Involve them & win their loyalty. 4 ways to win big. The post Customer Experience: Loyalty Through...
View ArticleDiscover Customer Experience Moments & Details | #cx
Discover customer experience greatness not in the depths of complex strategy. Find it in moments of attitude & detail. Insights from Kate Nasser, The People Skills Coach™. The post Discover...
View ArticleStellar Customer Experience: Is Unconscious Bias Ruining Service?
Is unconscious implicit bias ruining your otherwise stellar customer experience & service? Examples and insight from Kate Nasser, The People Skills Coach™. The post Stellar Customer Experience: Is...
View ArticleCustomer Experience Repeat Daily: Love the Customers Not the Rules
Want customers to love your business? Everyone in customer experience repeat daily, love the customers not the rules. You can show care and still work within guidelines. Latest from Kate Nasser, The...
View ArticleEssential Bond to Keep Customers When You Buy a Business | #CX
When you buy a biz, the essential bond to keep current customers is taking time to know them. Key customers experience examples fr The People Skills Coach™. The post Essential Bond to Keep Customers...
View ArticleUltimate Customer Service Culture: It’s About Unity Not Employees First |...
The ultimate customer service culture is not about employees first. It's about unity. Leadership insights & lessons fr Kate Nasser, The People Skills Coach™. The post Ultimate Customer Service...
View ArticleSuper Customer Experience: Rapport is the Artery to Trust | #CX #PeopleSkills
Rapport is the artery to the heart of trust on the road to super customer experience. 6 key steps to improve rapport and a validation of what's in it for you and your brand. Inspiration for all from...
View ArticleHuman Touch: Reasons It’s Still Key to Customer Experience | #CX
With so much automation, why is the human touch still so key for great customer service and customer experience? Insightful list of reasons fr Kate Nasser The People Skills Coach™. The post Human...
View ArticleWe Prefer New Customers But Thanks Anyway for Your Loyalty | #custserv
Business leaders: Are you unwittingly telling your loyal customers that you prefer new customers? Don't make this mistake. Tips fr Kate Nasser, The People Skills Coach™. The post We Prefer New...
View ArticleIndulgent Customer Experience: Are You Ready to Frolic? | #CX
Indulgent Customer Experience: Indulge your customers & enjoy the joy you awaken in them. How & why fr Kate Nasser The People Skills Coach™. | #Carnival #CX The post Indulgent Customer...
View ArticleAre You Unknowingly Conquering Customers? | #PeopleSkills #Custserv
Rigid procedures, individual insecurity, know-it-all mindset, and blunt words lead to conquering customers vs. caring for them. Insights fr Kate Nasser The People Skills Coach™ The post Are You...
View ArticleSuper Customer Experience: Feelings Aren’t Random
Super customer service experience is about positive feelings but leaders grouse that they can't build a business on the randomness of feelings. Well customer feelings are NOT random. Look behind the...
View ArticleCustomers Frustrating You? How to Feel Content in Restraint | #custserv
Are customers frustrating you? Here's how to avoid losing it & be happy about your restraint. Insight fr The People Skills Coach™. The post Customers Frustrating You? How to Feel Content in...
View ArticleCIOs Checklist: Are Your IT Teams Truly Customer Focused? | #CX #CustServ
CIOS, IT Directors, Managers - If your customers still say you lack customer focus, use these 12 insights to reshape your information technology culture and deliver the ultimate IT customer service....
View ArticleStay Positive w/ These Positive People Skills Beliefs | #CustServ #CX
Say these positive people skills beliefs to yourself daily to deliver consistently great customer service. By Kate Nasser, The People Skills Coach™ | #CX #Video The post Stay Positive w/ These Positive...
View ArticleWhy Be Nice to Angry Unhappy Customers? | #PeopleSkills #CustServ
Why must we be nice to difficult unhappy customers who treat us badly? The answer is not what you think! Simple truth from Kate Nasser The People Skills Coach™ for customer service morale. The post Why...
View ArticlePeople Skills Connection: Use Names Not Ma’am Sir | #PeopleSkills
Powerful people skills connection starts w/ using names vs. sir/ma'am. Insight fr Kate Nasser, The People Skills Coach™. Leadership, Sales, Customer Service The post People Skills Connection: Use Names...
View ArticleReach Out to Transform Customer Experience in IT | #CIOs #CFOs #CX
Information technology (IT) teams can transform customer experience w/ these steps even w/ high demand. Insights from IT customer service coach Kate Nasser. The post Reach Out to Transform Customer...
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